customer services




You can contact us in English, French or Dutch:

By email:


call our hotline from Monday to Friday between 11AM and 6PM: +32 2 460 06 32


Placing an order


Simply add the items you want to buy to the shopping cart.

Check out in three simple steps: 


1. Click 'Proceed to checkout' in the shopping cart. 

Enter your contact information, shipping address and billing address.

2. Click 'Review your order' on the checkout page. 

Verify your ordered items, amounts and personal details.

3. The last step depends on the payment method you have chosen:




We accept payments by Visa, Mastercard, Paypal, IDEAL, Maestro and bank transfer.

We do not charge our customers any commission for payments.


Payment Security


It is safe and secure to shop at Citykingz!

You don't even have to enter your credit card details on itself. For maximum security, we will forward you to our PSP (Payment Service Provider) Europabank. Europabank is the leading European PSP.




Invoices are automatically created and sent to you by email when your package is leaving our building. Do not forget to enter your invoice details when placing your order.  

Haven't received your invoice? Check your spam folder before contacting




We won't use your personal details for any other purpose than handling your order, and we will not share any of our customers' private details with anyone. Ever.







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